He was very responsive and friendly. Easy to contact and called back quickly. Very patient showing us how to use the unit!

I had a great experience. I called the owner of CT Electrical about my Generac portable generator that wouldn’t work. I had never had a problem with it before. He told me some things to try, and that if it still didn’t work, to call him back. I’ll called him back on a Monday and he scheduled a time to come out to my house on Wednesday (the day before Thanksgiving) to look at the generator. He arrived on time and tried fixing it at my house. When it still didn’t work, he put the generator on his truck and brought it to his shop to work on it more. He brought it back to me the day after Thanksgiving working perfectly. There were a few things wrong with it and a unique issue that he figured out. He was very thorough. I never expected to get it back so soon because of the holiday. This is a top notch business. Fast, friendly and convenient. I highly recommend this business to anyone.

Immediate and professional response to our inquiry, and a through evaluation of our needs. Then Bruce came promptly to install our whole house generator and took care of all aspects of installation including the wiring, the propane and the town inspector. My recommendation is unequivocal.

Bruce is remarkable. He is highly knowledgeable about the generators and he is a wonderful electrician. And, he is highly responsive via phone, text, or email.

Bruce from CT Electrical Services is a true professional from top to bottom. He installed our whole house generator. We were unsure of where to locate the generator and propane tanks and he gave excellent advice. He took care of any permits required. He and his crew were always on the job when he said they would be and he kept me apprised of the steps of the project. They also left the work areas completely clean. We would not hesitate to recommend CT Electrical Services.

Very impressed with CT Electrical Services. Bruce is not only professional and knowledgeable but courteous and prompt as well. Although our standby generator had already been installed by someone else he came right over addressed our issues making sure to go over all information and answer all questions. We signed up to have him service and maintain our generator.

After meeting with 3 potential service providers, we selected CT Electrical Services for this job due to Bruce’s prompt responsiveness, thoroughness, and professionalism, and his competitive pricing. We were very thorough in our due diligence process when selecting this service provider, asking several rounds of questions and for information prior to making our decision. What really made this company stand out to us was how fast Bruce would get back to us on emails (often within minutes), phone calls and service visits (1 time we needed him to come out to our house right away and he was there immediately). Bruce and his team are truly customer service oriented in all aspects and very respectful as such. That is a hard find in today’s world and worth a lot to us! Without hesitation, we strongly recommend CT Electrical Services as this was an EXCELLENT job completed from start to finish.

Bruce was great. I have never dealt with a more responsive business owner. The person who took my initial call was friendly and asked pertinent questions. She then said Bruce would get back to me which he did in a very short period of time. I spoke with Bruce and he gave a fair price. We placed the order and Bruce delivered the generator, set it up, put gas in it and installed the transfer switch in short order. He provided training on how to operate the unit and made himself available to answer questions which he did (on off hours no less). We could buy a portable generator anywhere but you can’t buy responsiveness. If we ever upgrade to a fixed generator we will be using Bruce for sure.

No need to look any further Bruce is the guy you want. Very professional, reliable and attentive to your needs. I found him right here on the Generac web site and I am so glad I did. He is the 3rd company I’m dealing with since we got our unit 4 years ago. I wish I had found him sooner.

Having just switched my maintenance contract to Bruce, I can see that the 20kw Generac generator on which I rely is now receiving meticulous, thorough, expert care beyond the normal routine maintenance.
Thank you, Bruce, for responding instantly to the call.